Overview

At PolaroidFrames.com, your satisfaction is our priority. We offer a return policy for our customers in both Australia and the USA, tailored to comply with the consumer protection laws in each country. Below are the details of how returns are handled.

Return Period

• Products Purchased in Australia: You can return any item within 14 days of receipt. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
• Products Purchased in the USA: You can return any item within 14 days of receipt.Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Condition of Returned Items

Items must be returned in their original condition, unopened and unused, along with any accessories, manuals, and packaging. Items not returned in this condition may be subject to a restocking fee or may not qualify for a refund.

How to Initiate a Return

1. Contact Us: To start the return process, please contact our customer service team at returns@polaroidframes.com with your order number and the reason for the return.
2. Receive Return Authorization: We will review your return request and, upon approval, provide you with a Return Authorization number and instructions on where to send the returned items.
3. Pack and Send: Pack the items securely and include any forms we’ve sent you as part of the return process. Label the package with the Return Authorization number and send it to the address provided.

Refunds

Once we receive your returned item and it meets our conditions, the refund will be processed to your original method of payment within 7-10 business days.

Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., you received an incorrect or defective item).

Exchanges

If you wish to exchange an item, please follow the return process for a refund and place a new order for the item you desire. This ensures that you receive the new item quickly and that it is in stock.

Exceptions

Some items may be marked as non-returnable or final sale. These items cannot be returned, except in the case of defects or damages.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at support@polaroidframes.com with your order number and a description of the issue. We will arrange for a replacement or refund and cover any shipping costs associated with the return of the defective item.

Contact Information

For any questions or further information regarding our return policy, please contact us via our contact us form.

This policy applies to purchases made through the PolaroidFrames.com website only. For purchases made through third-party retailers, please consult their respective return policies.